IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Annual compensation:$70,000.00 - $80,000.00

Position Overview:The IT Support Specialist is an integral part of the Family Care Center IT team, providing essential support to our users and maintaining the smooth operation of our computer systems. This role is responsible for onboarding new users, ordering IT equipment, troubleshooting hardware and software issues, assisting with network management, and ensuring all IT resources are available and functioning optimally.

Essential Responsibilities:

• Provides prompt and efficient technical assistance to users experiencing difficulties with computer systems, including hardware, software, networking, and other computer-related technologies.
• Handles support queries via phone, email, and in-person visits. Trains users on new systems, software, and best practices for computer usage.
• Order equipment necessary to support users.
• Performs regular checks on network and data security. Installs, configure, and update software and hardware.
• Monitors system performance and troubleshoot issues. Manages backups and disaster recovery plans in collaboration with IT Director.
• Assist in managing local area networks (LAN) and wide area networks (WAN).
• Maintains detailed records of user requests, resolved issues, and ongoing maintenance tasks.

Other Duties:

• Performs other related duties as assigned by management.

Minimum Qualifications:

• High school diploma or equivalent required. Bachelor’s degree preferred.
• Three years’ experience in IT support required.
• Proficient in latest technology for IT systems. Microsoft certification preferred.

Work Environment and Conditions:

• Continually required to sit; continually required to utilize hand and finger dexterity; continually required to talk or hear.
• Noise level in the work environment is usually moderate to loud.
• Occasionally lift and/or move more than 15 pounds.
• Specific vision abilities required: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust or focus.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.